TOSCHE SUPPLY CO. CSA FAQs
What happens when I purchase a Veggie Box?
After you purchase your share, you'll select your preferred pick-up site and receive an onboarding email from us. You'll get a few more email updates as the growing season begins, and once the harvest begins (first week of June), you'll get a reminder (via email or text message) each week to pick up your box on the date for the site you've chosen. When you get these reminders, you can (optionally) visit our website and purchase add-ons, change your pick-up site, or designate another person to pick up your box, if you're unable to pick it up yourself.
How will I know what to do with all this produce?
It's normal to wonder if you'll be able to use all the food you receive in your Veggie Box. We'll help you through it! With your membership, you'll receive a weekly newsletter detailing what's in that week's box, as well as recipes, preservation techniques, and storage tips, especially for those items that may be new to you. You'll also be granted access to our private Facebook group where you can share your CSA journey with people just like you!
What's the difference between a Full Share and a Half Share?
Both the Full Share and the Half Share are a full-size Veggie Box, the only difference being that with a Full Share you get a box every week, and with a Half Share you get a box every other week.
How many people will my Veggie Box feed?
A full 18-week share is the best value for a family of 2-4 people. If you have picky eaters or live alone, a half-share might be more your speed. If you love a constant supply of fresh veggies but are a little concerned about the quantity, find a friend to split the cost with, and share each week's Veggie Box with them!
Am I getting a good value?
Yes! Even compared to conventional supermarket prices. We did a comparison of an average "August" Veggie Box vs our local grocery store prices that same month. Your 18 week membership comes out to $23.61/week, and the contents of one box at grocery store prices came out to $37.48. That's a savings of $13.87 that week, and you have the added benefit of knowing your produce was picked at the height of freshness - it wasn't picked green to sit on a shelf for weeks before it got to your table.
How do I buy add-on items like eggs or meat?
Just go to our storefront and add what you want to your cart, and check out with Paypal! Beef will be stocked at the beginning of the season, when we get our beef from our partners at Bexten Family Beef. Eggs will be stocked weekly, as our birds lay different amounts throughout the year. So if you see a cut of beef out of stock, we are probably out of that cut until the next Spring. If you see eggs out of stock, check back in a few days to see if we have some more available!
Be aware of our cart deadlines - carts close 48 hours prior to pick-up day, and at that point you can no longer add items to your next pick-up.
- If your pick-up day is Monday, you need to check out your cart by Friday midnight of the previous week.
- If your pick-up day is Thursday, you need to check out your cart by Monday at midnight.
What if I can't pick up my Veggie Box on the designated day(s)?
You have a few options here.
- You can designate someone else (a friend or neighbor, perhaps) to pick up your box if you're unable to get to our pick-up sites, or if you'll be out of town for a time.
- You get two "holds" to use for the season (half-share members get one "hold"). If you can't pick up your box one week, you can use a hold to get a $15 credit to use for our add-on products in future weeks, in lieu of that week's Veggie Box.
- If you fail to pick up your box, don't arrange for someone else to pick it up for you, and don't use a hold, we will donate that week's box to a local food pantry.
What if I want to cancel my Veggie Box subscription?
We understand that sometimes life happens, and you become unable to make the pick-up times for the rest of the season, or you end up moving out of our service area. Or sometimes you may just find out that the CSA lifestyle isn't for you. We want you to be 100% satisfied with your purchase. If you end up needing to cancel your membership, we will refund you $20 for each remaining box of the season.
